Terms of Use & Privacy Policy

Welcome to Easy Ride. Before using our services in St. Thomas, Ontario, Canada, please carefully review the following terms and conditions. By accessing or using our platform, you agree to be bound by these terms, which govern your use of our website and mobile application.

General guidelines for using Easy ride services

We've outlined key rules and guidelines to ensure a smooth and secure experience for all our customers. Understanding these points helps clarify responsibilities and expectations for both users and Easy Ride. Your agreement to these terms is essential for using our taxi service.

  • General Information: The content provided on this website and application is for general informational and service purposes only.
  • Eligibility: You must be at least 18 years of age and legally capable of entering into legally binding agreements to use our services.
  • Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
  • Location Permission: Easy Ride requires access to your device's location to provide core app functionality, including identifying your pickup location, matching you with nearby drivers, calculating routes and fares, enabling real-time trip tracking, and improving ride safety. For driver applications, location access may continue while the app is running in the background to provide continuous navigation, trip updates, and accurate ride status during active trips. Your location information is used solely for delivering and improving our transportation services and is handled in accordance with our Privacy Policy.
  • Cookies and Data Collection: Our website and application may use cookies and similar technologies to enhance user experience, improve functionality, and analyze platform usage.
  • Accuracy of Information: While we strive to provide accurate information, we do not guarantee that all content, pricing, availability, or service details are complete, accurate, or up to date at all times.
  • Intellectual Property Rights: All content, graphics, trademarks, logos, software, and other materials available through Easy Ride are owned by or licensed to Easy Ride and are protected by applicable intellectual property laws.
  • Prohibited Activities: Users agree not to misuse the platform, interfere with its operation, attempt unauthorized access, engage in fraudulent activities, or use the service for any unlawful purpose.
  • Third-Party Links: Our platform may contain links to third-party websites or services. Easy Ride is not responsible for the content, policies, or practices of such third-party platforms.
  • Service Availability: We make reasonable efforts to maintain uninterrupted service but do not guarantee that the platform will always be available or free from technical issues.
  • Changes to Terms: Easy Ride reserves the right to modify these Terms & Conditions at any time. Continued use of the platform after changes become effective constitutes acceptance of the revised terms.
  • Acceptance of Terms: By accessing or using the Easy Ride website or mobile application, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Booking confirmations, cancellations, and refunds

We understand that plans can change. This section details our policies regarding confirmed bookings, how to cancel a ride, and what to expect concerning refunds. Please review these policies carefully to understand the terms that apply to your bookings with Easy Ride.

  • Booking confirmation: Bookings are considered confirmed only after successful payment and confirmation notification.
  • Cancellation policy: Users may cancel bookings through the website or application. Applicable charges may apply.

Payment methods and refund process

Easy Ride utilises a streamlined online payment system for all ride fares. This section outlines how payments are processed and addresses our current policy on refunds. We advise all users to verify their booking details thoroughly before confirming payment, as our current system has specific limitations regarding post-payment adjustments.

  • By using the platform and booking rides through the application, the user agrees that all ride payments shall be made through the online payment methods provided within the application.
  • The platform currently does not support refund requests, cancellations with refunds, or chargeback processing once a payment has been successfully completed. Users are advised to verify all booking details before confirming payment.
  • Easy Ride reserves the right to introduce refund functionality, partial refunds, promotional credits, or dispute resolution mechanisms in future application releases or updates at its sole discretion.

Responsibilities of Easy Ride and our customers

This section clarifies the roles and responsibilities of both Easy Ride and its customers, ensuring a respectful and safe environment for everyone. We outline what you can expect from us and what we expect from you when using our taxi services.

  • Users are expected to maintain respectful and lawful behaviour while using our services.
  • Easy Ride reserves the right to suspend or terminate services for misconduct or safety violations.

For any further questions or clarifications, please contact us at info@easyride.be or +15196150678.